Dear Hotel Madrid

The hotel is in a great location.

The location was really central! Staff were very helpful and friendly, the hotel was super modern and the soundproofing for the busy Gran Via was perfect! A really comfortable, clean room with a great bathroom and a comfy bed. Will absolutely be staying again - we loved it!

Absolutely everything. They upgraded us to their nicest room with windows overlooking Madrid in every direction and two huge outdoor terraces. The room was beautifully decorated and felt very luxurious. We loved the rooftop bar. A nice crowd and atmosphere even though it was November. Breakfast was amazing. On the top floor, in the tower, with all kinds of continental breakfast, Spanish delicacies and treats and to top it off also hot cooked options made to order. Paula at the reception was very kind and friendly. We felt at home. In fact everyone at the hotel was very friendly and fun. Location was perfect. We walked everywhere, but there’s also a metro stop. Very easy to take a taxi to the airport.

Loved the family room concept. The rooms are compact and immaculate. Live the decor,bathrooms and attention to detail in the decor. The breakfast and the views from the rooftop are both fantastic. Located close to the metro station, bus station, Hop on hop off stop and plenty of shops and restaurants. Absolutely buzzing area!

The location of the property was excellent. On Gran Via, close to a number of historical sites and with a metro stop in front of the door, it was perfect for sightseeing. I liked the room. The beds were very comfortable, there was a good amount of shelves, a small fridge and a pleasant environment. The bathroom could be updated a bit. It’s dark and there were some damaged tiles surrounding the tub, but it was otherwise fine. Front desk staff Beatriz and Adrian were very helpful. Two other evening staff whose names I didn’t get were particularly excellent when I had a medical problem and they directed me to the appropriate health care centre.